SHIPPING, TRACKING THE PACKAGE AND SIGNATURE CONFIRMATIONFree delivery. The exception is, big-ticket items and furniture.
Our handling time is 4 working days unless the stated in the item description, but we would do our best to ship your order to you as soon as possible.
By the time the package is being shipped you will receive a shipping notification with a tracking number and a notice in case your package was shipped with a signature confirmation service.
Our shipping is by USPS Parcel Post service through the Post Office. Delivery time varies from 2-10 days depending on your location. For an additional cost we can ship your item by whatever means you prefer. All our items are shipped with delivery confirmation slip which allows us and you to track your item easily.
Please, track your package by its number at USPS web site, rather than Amazon system, as it reflect the package progress more accurate.
In case you did not receive your package in the estimated timeframe, please contact our Customer Service right away. We will investigate the shipping issue ASAP and will assist you with the package receipt.
Due to high instances of package's loss, some areas require a mandatory signature for USPS package delivery (apartment complexes, business complexes, large cities as NY, Chicago, Miami, etc.). In this case you will receive a note that your order was shipped with a signature confirmation.
If you request that your package be left without a signature then you also agree to release NEW SPA from any and all liability if your package is lost or stolen. In this case it is important to note that the customer assumes all responsibility for the package once scanned "delivered" by the United States Postal Service. We cannot be held responsible for any lost or theft of a package after it has been scanned "delivered" by the USPS.
In case you will choose this option, please contact our Customer Service and indicate this option. Without your release, the package will be shipped as stated above. We appreciate your understanding in this matter. The signature confirmation option will protect you from a hassle to deal with the Post Office in case the package would "disappear" from your mail box.
2. UNCLAIMED PACKAGES AND RETURNS DUE TO THE INCORRECT ADDRESS
Please be sure the shipping address entered is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error or failure to claim the package will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded.
In this case you will receive a notification that states the reason for a return and refund notice.
3. INTERNATIONAL CUSTOMERS USING "FORWARDER'S" SERVICES
Using a freight forwarder to ship items internationally may result in complications not covered by our policy.
If a freight forwarder is used, the following terms will apply:
NEW SPA won't be responsible for damage or loss that occurs to goods after they're delivered to the freight forwarder. This means that NEW SPA isn't able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by the freight forwarder will be your responsibility.
You (or the freight forwarder if you so designate) become the exporter of the goods and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country.
Products exported by you through a freight forwarder may be returned to NEW SPA, provided that you are responsible for all the costs associated with returning the goods to the U.S.
4. INTERNATIONAL SHIPPING CUSTOMS DUTIES AND TAXES
The recipient of the package (you) is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
5. LIMITATIONS FOR INTERNATIONAL ORDERS
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country.